L2 End User Support Engineer

Description :

supporting enterprise IT environments.

The ideal candidate will have thorough experience in setting up and maintaining the entire IT infrastructure, ensuring seamless end-user support and operational efficiency.

Key Responsibilities :

- Lead the setup, configuration, and maintenance of enterprise IT infrastructure (servers, networks, storage, endpoints)

- Troubleshoot and resolve complex technical issues escalated from L1 support teams

- Manage and support Windows/Mac OS environments, Active Directory, Office 365, and collaboration tools

- Ensure compliance with IT security policies and implement best practices for data protection

- Collaborate with network and system administrators to optimize infrastructure performance

- Document processes, configurations, and troubleshooting steps for knowledge sharing

- Mentor junior support engineers and contribute to continuous improvement initiatives

Required Skills & Competencies :

- Thorough experience in setting up IT infrastructure from scratch (servers, networks, endpoints)

- Proficiency in Windows, Linux, and Mac OS environments

- Hands-on experience with Active Directory, Exchange/Office 365, and virtualization platforms

- Knowledge of networking fundamentals (Cisco/Aruba preferred)

- Excellent troubleshooting, analytical, and communication skills

- Ability to work independently and manage multiple priorities

Qualifications :

- 7 - 8 years of experience in end-user support and infrastructure setup

- Relevant certifications such as MCSE, CCNA/CCNP, ITIL are highly desirable

- Proven track record of managing enterprise-scale IT environments