Description :

Role : Citrix L2

Experience : Min 5 Yrs

Location : Mumbai

Notice Period : Immediate Joiners

- Shift timings and working days : Rotational Shifts / 24-7 Support , 9 Hrs ,6 days (Alternate Week 5days)

- Overall 5 years + in IT Infrastructure experience with minimum 4 years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft)

- Proficient in Desktop & Server Virtualization.

- Xen Desktop, XenApp Xen Server implementation and configuration

- Basic understanding on storage and connectivity fundamentals.

- Work on Desktop & Server Virtualization along with L2 & SMEs.

- Work on major incidents and provide permanent fix of it.

- Document RCAs of major incidents.

- Prepare POA and implement major changes in infra.

- Work on incident \ issues escalated and provide permanent fix.

- Work on creating LUN, shared storage and mapped to Hypervisor.

- Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM.

- ITIL Aware (specially around Incident /Problem /Change Management).

- Manage SLA and Availability of Services