Description :

Kadel Labs is a first-of-its-kind Venture Studio in India. It is a global software technology system incubator with synergistic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (180+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation is encouraged to create better products and services.

Role : L1 Voice Helpdesk

Experience : 3+ year

Location : Delhi (Monday to Saturday - Onsite)

Job Description :

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.

Responsibilities :

- Responding to technical support tickets.

- Contacting clients to find out the nature of the technical or IT issue.

- Linking to clients' computers via remote access.

- Proposing simple and effective solutions.

- Providing basic software training.

- Maintaining good client relations.

- Completing job reports.

Requirements/Skills :

- Previous work experience as a technical support engineer or desktop support engineer.

- Knowledge of remote access systems such as TeamViewer.

- Experience in application support & call center experience

- Ability to troubleshoot complex software issues.

- Excellent communication skills.

- Critical thinker.

- Good interpersonal skills.

Education and Experience :

- IT related relevant educational field required (Preferably B.tech)