L1 Technical Support Expert - Virtualization

Position : Technical Support Expert - Level 1

Experience : 5+ Years

Location : Bangalore, India

Duration : Full-Time Employee

Job Summary :

We are seeking a highly skilled Technical Support Expert - Level 1 with a minimum of 5 years of experience. The ideal candidate will have a deep understanding of virtualization concepts, hands-on experience with various hypervisors, and a strong background in supporting Linux environments. This role requires exceptional technical proficiency in backup solutions and the ability to communicate complex technical concepts to a diverse audience. You will be responsible for providing a superior customer experience, building long-lasting relationships, and delivering prompt, effective solutions.

Key Responsibilities :

Technical Support & Troubleshooting :

- Provide expert-level technical support for backup and recovery-related issues, partnering with customers, end-users, and resellers.

- Work with a variety of Linux and Unix variants (CentOS, Ubuntu, OES, etc.), performing tasks such as disk utilization analysis, file editing, and hardware diagnostics.

- Diagnose and resolve technical errors related to backup solutions (SaaS/appliance/tools).

- Work with Postgres SQL databases and open-source Linux tools such as openVPN, fuse,

docker, flashcache, fio, quemu, and more.

Customer Interaction :

- Provide a superior customer experience through excellent chat support and strong typing skills.

Conceptual & Foundational Knowledge :

- Apply your knowledge of virtualization concepts, working within various hypervisors like VMware, Hyper-V, Nutanix, and XenServer.

Required Skills & Qualifications :

Core Experience :

- 5+ years of professional experience in a technical support role.

Mandatory Technical Skills :

- Proven experience working with multiple hypervisors, specifically VMware, Hyper-V, Nutanix,

and XenServer.

- Proficiency in CentOS, Ubuntu, and other Unix/Linux variants, including tasks like reading and

interpreting log files and networking.

- Experience with chat support and strong typing skills.

Professional Attributes :

- A customer-centric mindset focused on building long-term relationships.

Preferred Skills :

- Experience with a variety of backup technologies.

- Strong skills in SQL and Linux.