L1/L2 Support Engineer - Ticketing System

Role : Support Engineer (L1/L2, 1.5 5 yrs exp)

Your mission : Keep the digital world running.

This isnt just IT support its being the first responder when seconds matter and the unseen force behind flawless experiences.

What youll do :

- Monitor enterprise applications, servers & jobs (24x7)

- Respond to alerts, tickets & client escalations

- Run batch jobs, reports & scheduled processes

- Troubleshoot issues, recover systems & analyze logs

- Coordinate with tech teams for fixes & upgrades

What were looking for :

- 1.55 years of L1/L2 production support

- Excellent English communication with neutral accent

- Hands-on with Linux, Windows, job scheduling, monitoring tools (Nagios, Tivoli, PRTG, Dynatrace, CloudWatch)

Bonus : AWS, Kafka, Node.js, MongoDB, APIs

Why join us ?

- Work with global clients across industries like retail, airlines & gaming

- Be at the heart of mission-critical production systems

- Build resilience, speed & real-world problem-solving skills