L1/L2 Desktop Support Engineer

Job Title : Desktop Support Engineer L1 &L2

Location : Coimbatore

Position Type : Full-time

Experience : 2 - 5 years

Number of Positions : 5

Shift : Rotational

Job Summary :

Key Responsibilities :

- Handle escalations from L1 support and resolve moderately complex technical issues.

- Support software installations, upgrades, and patch management.

- Configure and manage user accounts, permissions, and group policies via Active Directory.

- Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi, VPN, DNS, DHCP).

- Maintain and support remote desktop technologies and virtual desktop environments.

- Coordinate with L3 support teams and vendors for unresolved or advanced issues.

- Document solutions, update knowledge base articles, and contribute to process improvement.

- Ensure compliance with IT policies, security standards, and asset management procedures.

Required Skills and Qualifications :

- 1 years of experience in IT support or desktop support roles.

- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.

- Experience with Active Directory, SCCM, remote tools (e.g., TeamViewer, AnyDesk), and ticketing systems.

- Basic understanding of networking protocols and troubleshooting techniques.

- Excellent communication and customer service skills.