KPMG - ServiceNow GRC Developer

Description :

Job Description : ServiceNow GRC Developer (AM/M level)

Position Overview :

We are seeking an experienced ServiceNow GRC Developer with minimum 5-15yrs years of experience in the ServiceNow platform to join our team and play a key role in designing, developing, and maintaining ServiceNow Governance, Risk, and Compliance (GRC) solutions. The ideal candidate will have hands-on expertise in ServiceNow Workspace, scripting, integrations, and portal development to ensure seamless implementation and functionality of GRC modules and related solutions.

Key Responsibilities :

GRC Development & Configuration :

- Design and implement ServiceNow GRC solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules.

- Configure and customize workflows, dashboards, and reports to meet organizational requirements.

ServiceNow Workspace Development :

- Develop intuitive and user-friendly ServiceNow Workspaces tailored for GRC use cases, enabling efficient task management and visibility for end-users.

- Configuring the existing Workspaces while adding/removing widgets etc.

Portal Design & Development :

- Create and enhance ServiceNow Service Portals with a focus on GRC functionalities, ensuring a seamless and engaging user experience.

- Catalog form creation and integrating those with other ServiceNow modules is key.

Integration :

- Develop and maintain integrations between ServiceNow and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.

- Troubleshoot and resolve integration issues effectively.

Scripting & Customization :

- Develop and maintain custom scripts using JavaScript, Business Rules, Script Includes, and Client Scripts.

- Optimize scripts to ensure system performance and scalability.

Process Optimization :

- Collaborate with stakeholders to identify and streamline GRC processes, ensuring alignment with industry best practices and regulatory requirements.

System Administration & Support :

- Perform regular maintenance, upgrades, and troubleshooting of the ServiceNow platform to ensure smooth operations.

- Provide technical support and training to end-users and stakeholders.

Required Skills & Experience :

- Proven experience in ServiceNow GRC module implementation and development.

- Hands-on experience with ServiceNow Workspace design and development.

- Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.

- Experience in developing and customizing ServiceNow Portals, widgets, and UI pages.

- Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.

- Familiarity with ServiceNow platform administration and performance optimization techniques.

- Ability to translate business requirements into technical solutions.

- Excellent communication and problem-solving skills.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist - Risk and Compliance

- ServiceNow Certified Implementation Specialist - TPRM

- ServiceNow Certified Implementation Specialist - BCM

- ServiceNow System Admin (CSA)

- ServiceNow Certified Application Developer or other relevant certifications.

- Experience with Agile development methodologies.

- Familiarity with other ServiceNow modules (e.g., ITSM, SecOps, or ITOM).