KNS Technologies - ITSM Developer

Company Description :

KNS Technologies, founded in 2009 by three experienced IT consulting entrepreneurs, is a leader in developing and delivering innovative enterprise solutions.

Our team of PhD advisers are highly sought after by leading corporations for their consulting services.

We offer a wide array of consulting services with qualified resources both on-site and offshore, assisting clients in achieving their operational and financial objectives.

Our approach focuses on business process expertise, knowledge transfer, and alliance-oriented communication, ensuring superior customer satisfaction rooted in honesty, quality, and value for money.

Role Description :

This is a full-time on-site role for a Halo ITSM Developer located in Bengaluru.

Job Description :

We are seeking a skilled ITSM Integration & Automation Developer to design, develop, and implement integrations between Halo ITSM and various enterprise systems such as Jira, Smartsheet, and other third-party tools.

The ideal candidate will have experience in IT Service Management (ITSM), API development, and workflow automation to optimize IT processes and enhance operational efficiency.

Key Responsibilities :

- Develop and implement integrations between Halo ITSM and external systems like Jira, Smartsheet, etc.

- Utilize RESTful APIs, webhooks, and middleware platforms to enable seamless data exchange between systems.

- Automate ITSM workflows, ticket synchronization, and service request handling.

- Work closely with IT and business teams to gather integration requirements and translate them into technical solutions.

- Ensure data consistency, security, and compliance in integrations.

- Troubleshoot and resolve integration-related issues, optimizing performance.

- Develop scripts and automation workflows using PowerShell, Python, or other scripting languages as needed.

- Document integration processes, APIs, and automation workflows for future reference.

Required Skills & Experience :

- 3+ years of experience in ITSM integration and automation.

- Hands-on experience with Halo ITSM and its integration capabilities.

- Strong expertise in RESTful APIs, JSON, XML, and webhooks.

- Experience integrating ITSM tools with Jira, Smartsheet, LandsweeperServiceNow, or similar platforms.

- Proficiency in scripting languages like PowerShell, Python, or JavaScript for automation.

- Experience with iPaaS solutions (i.e., Zapier, Microsoft Power Automate, Boomi, MuleSoft) is a plus.