Description :

Job Overview :

As a Technical Delivery Manager - Enterprise Transformation at Kissflow, you will be an integral part of the Sales team, driving digital transformation initiatives for our Enterprise customers.

Key Responsibilities :

- Project Delivery and Management : Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.

- Stakeholder Collaboration : Work directly with customer project stakeholders to understand requirements, gather feedback, and ensure alignment with overall business objectives. Maintain open communication channels for ongoing collaboration.

- Strategic Use-Case Development : Build strong relationships with customer leadership to identify strategic use cases and digital transformation opportunities. Proactively contribute to shaping the customers transformation roadmap.

- Scope and Estimate Projects : Collaborate with Kissflow's technical leads to scope and estimate project efforts accurately.

- Manage scope deviations effectively throughout the project lifecycle, ensuring alignment with customer expectations.

- Technical Collaboration : Partner with Kissflow's techno-functional leads to support requirements gathering, design, implementation, and solution delivery using the Kissflow platform.

- Facilitate seamless integration between technical and functional aspects of projects.

- Identify Recurring Services Opportunities : Identify and pursue opportunities for recurring services and ongoing customer engagement.

- Foster long-term partnerships and expand Kissflows footprint within customer accounts.

- Account Management : Serve as the primary point of contact for assigned enterprise accounts, ensuring customer satisfaction, addressing concerns, and fostering lasting partnerships.

- Risk Management : Identify potential risks and implement mitigation strategies throughout the project lifecycle.

- Ensure proactive measures are taken to avoid disruptions and delays.

- Continuous Improvement : Contribute to refining and enhancing delivery methodologies, best practices, and tools within the professional services team.

- Share insights and lessons learned to drive continuous improvement.

Functional Skills :

- Stakeholder Management : Strong skills in managing relationships with customer project stakeholders, including executives, to ensure alignment and successful project outcomes.

- Requirements Gathering : Ability to work with customers to gather and understand their requirements, translating them into actionable project plans.

- Solution Design : Experience in designing solutions that meet customer needs, leveraging the capabilities of the Kissflow platform.

Project Delivery Ownership Skills :

- Project Management : Proficiency in managing the entire project lifecycle, including planning, execution, monitoring, and closure, using methodologies like Agile, Scrum, or Waterfall.

- Scope Management : Ability to define project scope and manage scope deviations, ensuring projects stay within defined boundaries.

- Risk Management : Skills in identifying, assessing, and mitigating risks throughout the project lifecycle.

- Time and Resource Management : Effective management of project timelines, resources, and budgets to ensure on-time, within-budget delivery.

- Reporting and Documentation : Ability to create and maintain project documentation, including status reports, project plans, and post-implementation reviews