Kinaxis Maestro Support Consultant

Kinaxis Maestro Support Consultant

Key Responsibilities :

- Act as the primary point of contact for Kinaxis Maestro support for the customer.

- Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime.

- Support day-to-day operations including incident management, user issue resolution, and service requests.

- Perform data integrity checks, model validation, and integration monitoring.

- Conduct root cause analysis and implement permanent solutions for recurring issues.

- Manage and implement configuration changes and minor enhancements as per business needs.

- Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues.

- Provide end-user support and deliver training or knowledge sessions when needed.

- Assist with periodic system upgrades, testing, and validation in collaboration with IT and business stakeholders.

- Monitor SLA compliance and deliver regular service performance reports.

- Proactively recommend improvements for system performance, user experience, and process optimization.

- Stay current with Kinaxis best practices, new features, and the evolving needs of the semiconductor industry.

Qualifications :

- Bachelor's or Master's degree in Supply Chain, Engineering, Information Systems, or related field.

- 5+ years of experience in Kinaxis Maestro, preferably in a support or managed services capacity.

- Experience in supporting Kinaxis for customers in the semiconductor industry is highly preferred.

- Strong understanding of supply planning, demand planning, inventory management, and order fulfillment processes.

- Hands-on experience in Maestro modules like Supply Planning, Demand Planning, Inventory Planning, etc.

- Proficient in authoring, configuring, and troubleshooting Kinaxis Workbooks, Tasks, Alerts, and Resources.

- Familiarity with data integration, ETL tools, and middleware (e.g., Dell Boomi, Informatica) is a plus.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication and stakeholder management skills.

- ITIL certification or experience in ITSM processes (incident, problem, change management) is a plus.

- Ability to work in a fast-paced, global, multi-time zone environment.

Nice To Have :

- Kinaxis Maestro Certification (Author, Contributor, Admin).

- Experience working with cross-functional teams across supply chain, IT, and operations.

- Background in semiconductor supply chain operations or OEM/ODM ecosystem understanding.