Juniper - Technical Support Engineer - Network Protocols

Job Responsibilities :

- Demonstrate ownership of customer reported issues till resolution.

- Lead key customer escalations within team towards resolution and own stake holder communication on critical / hot escalations.

- Understand Customers impact. prioritize, own and effectively communicate between various stakeholders.

- Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.

- Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills :

- Ability to logically troubleshoot complex and high impact problems

- Self-learner with appetite for continuous development.

In-depth knowledge of the following :

- Switching Technology [xSTP, VRRP, LACP, Etherchannel, Dot1x, Dot1q, QOS, POE]

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)

- 802.11 a/b/g/n/ac/ax Wireless protocol standards.

- BGP, OSPF, VxLAN, EVPN understanding would be an added advantage.

- Scripting skills like Python, or Shell (bash, csh) would be considered as added advantage.

Preferred Work Experience :

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- Experience in working with Product Development/Engineering team to resolve customer reported issues.

- Network Design and implementation experience in Datacenters would be a plus.

Educational Qualification :

- Engineering Graduates with 7+ years of relevant work experience

- JNCIE or CCIE in Routing & Switching is a Plus.

- Certification on Cloud based / wireless technologies is an added advantage.