- 8+ years of experience in software development, with at least 3 years in IVR development and 2+ years in Team leadership.

- Strong Proficiency in IVR platforms (Twilio and M 365).

- Certifications in IVR platforms (e.g. Twilio, Cyara) are a plus.

- Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines.

- Familiarity with tools like Jira, GitHub, Confluence.

- Strong grasp of security and privacy standards relevant to customer data handling.

- Proficiency in .NET, Java, Node.js and other scripting language(Any one will do)

- Strong leadership and communication abilities.

- Analytical thinking and attention to detail.

Sourcing Pointers :

1) Experience with Twilio is must (IVR Development - 3+ years)

2) Should have migration experience from one environment to another

3) Cloud Platforms- AWS/Azure ,

Containerization - Kubernetes,

DevOps - CI/CD Pipelines,