ITC Infotech - ServiceNow Developer - ITOM/CMDB Modules

Responsibilities :

- Assisting in developing standard IT configuration management methodology via implementation of ITOM practices.

- Assists Configuration manager in conducting configuration audits and reconciliation.

- Maintains CIs to ensure CMDB accuracy and completeness.

- Drives visibility on unauthorized CI changes or alterations to environment.

- Works with other ITSM processes to understand new requirements and identify how Configuration management can support.

- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.

- Develop and implement automation scripts and orchestration workflows to streamline repetitive tasks and improve operational efficiency.

- Collaborate with other ITSM teams to integrate the practices with CMDB.

Skills :

- In depth understanding of ServiceNow Discovery and Service Mapping tools.

- Must be able to develop and enhance existing ITOM implementation at ABI.

- Must have expertise in deployment of Event Management functionality.

- Must have expertise in deploying functionalities of ITOM.

- Discovery of assets in a multi-CLOUD setup.

- Discovery of IT and OT assets.

- Certificate Management.

- Facilitate knowledge sharing sessions and training to empower the IT team with ITOM best practices.