Description :

SCCM & Intune - Lead

Location : Bangalore

Mode : Hybrid

Role Overview :

Client Deployment and Compliance Engineer is responsible for ensuring that end-user devices are securely deployed, compliant with organizational policies, and properly managed throughout their lifecycle.

Key Responsibilities :

- M365 Support Provide Technical Support : Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices remotely

- Manage End-User Devices : Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.

- Application Support : Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning.

- Device Imaging and Deployment : Create, manage, and deploy standardized device images for new hardware rollouts or replacements.

- Modern Workplace Enablement Implement and support Microsoft 365 services (Teams, OneDrive, Outlook, SharePoint).

- Collaborate with vendors and local IT teams to ensure seamless digital experiences.

- Support remote work enablement and zero-touch provisioning.

- Deployment Management Design and implement deployment strategies for Windows 10/11 using SCCM and Microsoft Intune

- Manage application packaging and deployment through modern management solutions

- Create and maintain deployment templates and standard operating procedures

- Execute and monitor OS deployments across the organization

- Implement automated deployment solutions for efficiency and consistency Compliance and Security

- Develop and maintain security compliance policies using Intune and SCCM

- Monitor and report on device compliance status

- Implement and manage conditional access policies

- Ensure adherence to organizational security standards

- Conduct regular security assessments and audits

- Maintain documentation of compliance procedures and policies

- Modern Workplace Management

- Configure and manage Microsoft 365 services

- Implement modern workplace solutions using Intune

- Manage mobile device management (MDM) policies

- Configure and maintain Azure AD joined devices

- Implement Windows Autopilot deployment scenarios

- Manage Microsoft Teams deployment and configurations co-management

SCCM Administration :

- Maintain SCCM infrastructure and client health

- Manage software updates and patch deployment

- Create and maintain device collections

- Configure and monitor SCCM reporting

- Manage distribution points and content deployment

- Troubleshoot SCCM-related issues

Documentation and Reporting :

- Create and maintain technical documentation

- Develop standard operating procedures

- Generate compliance and deployment reports

- Maintain asset inventory documentation

- Create user guides and training materials

Required Skills & Qualifications :

- 8 to 10 years of experience in a desktop or end-user support role.

- Strong knowledge of Windows OS (10/11), Microsoft Office 365, SCCM, and common enterprise applications.

- Familiarity with Active Directory, network troubleshooting, and remote support tools.

- Basic understanding of ITIL practices and incident/request management.

- Excellent problem-solving and communication skills.

- Ability to work independently and manage tasks proactively.

- Experience with hardware troubleshooting and peripheral setup (printers, scanners, docking stations).

Preferred Certifications :

- MD-102 : Microsoft 365 Endpoint Administrator Associate

- AZ-104 : Azure Administrator

- MS-102 for Exchange Online skills.