ITC Infotech - L1/L2 IT Asset Manager

Job Summary :

Key Responsibilities :

- Support asset tracking and reconciliation activities across multiple locations.

- Coordinate with procurement for asset requisitions, disposals, and vendor-related documentation.

- Assist with hardware/software onboarding, tagging, deployment, and recovery.

- Investigate and resolve asset-related incidents or discrepancies.

- Conduct periodic audits of asset inventory to ensure compliance and accuracy.

- Work with finance and operations teams for cost tracking, depreciation, and budgeting.

- Help configure and operate ITAM tools (e.g., ServiceNow, Flexera, Lansweeper).

- Escalate issues to L3 ITAM or Infrastructure Teams as needed.

- Prepare and maintain documentation related to asset ownership, movement, and life cycle.

- Ensure software license compliance and renewal tracking.

Required Skills :

- Solid understanding of hardware and software asset lifecycles.

- Awareness of ITIL practices, particularly around Asset and Configuration Management.

- Familiarity with procurement processes and vendor coordination.

- Basic troubleshooting skills for desktops, laptops, and Mobile devices.

- Meticulous attention to detail and documentation accuracy.

- Ability to work across cross-functional teams with strong communication skills.