ITC Infotech - Enterprise Monitoring Engineer - NewRelic

Role : Enterprise Monitoring Engineer

Location : Bengaluru

Experience : 8 to 10 Years

Nature of the job : 2 days WFO/ 3 days WFH

Job Description :

- Experience in delivering Monitoring & Observability solution to customer requirements.

- Responsible for delivering outcomes and providing technical expertise to the Monitoring & Observability service.

- Be the trusted advisor to the customers.

- Ensure delivery in a timely, efficient and cost-effective manner.

- Stakeholder management across various Technology and Business teams.

- Ensures that technical solutions are fit for purpose, including for functional, non-functional

and support requirements and to Global Technology Strategic direction.

Key skills will include following implementations in Enterprise scale :

- Experience in Observability tools, AI Ops, Log aggregation (e.g. ELK), Application Performance

Monitoring (e.g. New Relic).

- Scripting skills like Python, Shell scripts, Java scripts.

- Dev ops skills like Infra as Code (e.g Terraform) , develop CI/CD pipelines, delivering in a

SCRUM model.

- Experience in Open Telemetry, AWS, Kubernetes will be an advantage.

- Good communication and influencing skills.

- Strong troubleshooting and analytical skills.

- The resource is expected to provide on-call support on a periodic basis and change support outside of the business hrs or over weekends.

- If needed, provide support in different shifts covering UK business hrs.