- Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.

- Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.

- Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency.

- Prove successful in implementing and fine-tuning integrations to meet organizational needs.

- Champion automation initiatives across IT operations to streamline processes and workflows.

- Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.

- Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates.

- Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.

- Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications.

- Demonstrate a track record of delivering provisioning services accurately and efficiently.

- Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers.

- Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.

- Administer Jira for proficient task management and issue tracking within the IT operations department.

- Showcase a history of optimizing Jira administration to enhance team productivity and customer contentment.

- Collaborate with other IT teams as needed to drive forward joint efforts.

Requirements :

- 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation.

- Proficiency in user endpoint management tools such as JAMF and Kandji, with a proven track record of successful endpoint management.

- Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency.

- Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions.

- Experience in user application portfolio management, ensuring effective support and updates for user applications.

- Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access.

- Regular responsibility for AV equipment management as setup.

- Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus.

- Proficiency in Jira Administration, including tools like Atlassian, Jira, and Confluence, to manage tasks, issues, and documentation effectively.

Desirable :

- Experience in cloud services and management.

- AWS.

- Azure.

- GCP.

- Experience managing security hardware devices such as cameras and door readers.

- Experience working with and managing third party MSP relationships around hardware device management.

- Understanding of ITIL processes and practices as well as vendor and contract management