IT Support Specialist - Troubleshooting

Responsibilities :

- Responding to and resolving technical issues reported via phone, email, or chat.

- Diagnosing hardware/software problems and performing installations, configurations, and

updates.

- Providing remote support and troubleshooting using remote desktop tools.

- Managing network devices and administering firewall settings to ensure security.

- Maintaining detailed records and generating reports using Google Docs and Sheets.

- Offering support for login issues, password resets, and general account management.

- Educating users on IT policies and best practices.

- Coordinating with vendors for hardware/software procurement and technical support.

- Utilizing APIs to automate and streamline IT processes.

Requirements :

- Bachelor's degree in IT, Computer Science, or a related field.

- 2+ years of experience in IT asset management, Networking, and hardware/software support.

- Strong organizational and project management capabilities.

- Proficiency in troubleshooting tools and remote support platforms.

- Ability to collaborate effectively with cross-functional teams for understanding technical

requirements.

- Experience working with APIs for automation.

- Familiarity with network security tools and firewall configuration.

- Basic scripting or automation knowledge (e. g., Python, PowerShell).