IT Support Specialist

Job Title : IT Support Specialist

Years of exp : 1-3 Years

Key Responsibilities :

User & Group Management :

- Manage users and groups in Microsoft 365 Entra ID and Google Workspace

- Handle access control, provisioning, and de-provisioning of accounts

Networking & Security :

- Troubleshoot and manage routing, switching, firewalls, VPNs

- Perform packet analysis and resolve connectivity issues

- Collaborate with security tools like CrowdStrike or similar

Scripting & Automation :

- Write and maintain basic scripts using Python, Bash, or PowerShell

- Automate routine tasks and support cybersecurity initiatives

Communication :

- Clearly explain technical issues to non-technical users

- Prioritize and manage multiple support tickets effectively