We are seeking an experienced and highly skilled ITSM Specialist to join our team. The ideal candidate will have extensive expertise in developing and implementing solutions on the ServiceNow platform, with a strong focus on the ITSM suite.

This role requires a blend of technical proficiency, leadership, and a deep understanding of IT service management best practices. The successful candidate will be responsible for leading projects, managing a team, and driving innovation to optimize our IT services.

Key Responsibilities :

- Development and Implementation : Develop and implement solutions across various ITSM modules, including Incident, Problem, Change, CMDB, SLM, SLA, Service Catalog, Request, Knowledge, Now Mobile,

- Mobile Agent, Virtual Agent, Predictive Intelligence, Performance Analytics, Surveys, and Assessments.

- Integration : Lead and execute integrations with third-party tools using web services such as REST and SOAP.

- Service Portal : Design and build custom service portals to enhance user experience and service delivery.

- Solution Building & Team Management : Take ownership of solution design and lead a team of developers and configurators, ensuring project goals are met efficiently.

- Leadership : Lead the configuration and development of the ServiceNow ITSM Pro instance, managing major releases, routine changes, and new application rollouts.

- Automation & Innovation : Drive automation and innovation initiatives within ITSM applications and modules to improve efficiency and service quality.

- Lifecycle Management : Participate in all phases of the development lifecycle for new applications, from planning and requirement gathering to design, development, documentation, and rollout.

Required Skills & Qualifications :

- Experience : A minimum of 6 to 8 years of experience in designing and implementing ServiceNow ITSM modules.

- Methodologies : Proven experience working in an IT Service Management (ITIL), Agile, and DevOps environment.

- Technical Proficiency : Excellent knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.

- ServiceNow Expertise : In-depth expertise in ServiceNow APIs, Web Services, and coding best practices, including Business Rules, Client Scripts, and UI Policies.

- Integration Skills : Strong expertise in REST/SOAP-based integrations.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)

- ITIL v3 or v4 Foundation