IT Production Support Engineer

We are a team of driven and passionate colleagues that strive for top quality.

A performance-driven work culture through collaborative review and feedback.

Exposure to complex & challenging projects within an international context.

As a Production Support in HNR Tech, you will create products that use leading-edge web technologies with a passionate team of Engineers, Designers, and Product Managers.

You will help prototype new ideas which will enable us to innovate.

Technical Skills (Value-Added Abilities/Good to have) :

- Utilize Rundeck for efficient job automation, deployment, and orchestration.

- Proficiently work with Gearman for distributed task execution and load balancing.

- Utilize Elastic Search for data indexing, searching, and analytics.

- Configure and maintain SSH servers for secure remote access.

- Collaborate with the development team on PHP-based projects.

Preferred : Experience with Metabase for creating insightful data visualizations and dashboards.

Responsibilities :

- Manage and optimize AWS services, including RDS, Amazon S3, and EC2 instances.

- Administer MySQL databases, ensuring data integrity and availability.

- Utilize GitHub for version control and collaborative software development.

- Manage repositories, branches, and pull requests efficiently.

- Utilize JIRA for task management, issue tracking, and project planning, and collaborate with team members by assigning, tracking, and updating tasks.

- Manage and optimize AWS services such as RDS, EC2, and CloudWatch to ensure efficient operations.

- Implement DataDog for proactive monitoring, creating customized dashboards, and alerts for system health.

- Work with Edgio to enhance web performance.

- Write SQL queries in Metabase to assist developers in retrieving necessary data.

- Utilize GitHub for version control.

- Utilize JIRA for task management, issue tracking, and project planning

- Collaborate closely with team members, including developers, DevOps, and stakeholders, by assigning, tracking, and updating tasks.

- Perform manual testing, including happy path testing on BrowserStack, to maintain site uptime and quality assurance.

- Conduct regular follow-ups and drive critical tickets within SLA requirements.

- Create JIRA tickets for identified bugs and track their resolution.

- Utilize Site 24x7 for monitoring network availability across remote infrastructure.

- Resolving and assisting with various website issues to deliver the best user experience.

- Utilize FullStory for in-depth analysis of user interactions and experiences on the website.

- Using Rundeck for tasks like monitoring and rerunning failed jobs.

Requirements :

- Min 6 months to 1 year of System Administration, MySQL Administration, and Network Administration experience.

- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related ?eld, or equivalent experience required.

- System administration and IT certifications in, AWS server and network or other network-related fields.

- A proven track record of developing and implementing IT strategy and plans.

- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

What we provide @ HNR Tech :

- An inspiring work environment and focused workspace.

- A performance-driven work culture through collaborative review and feedback.

- Opportunities and guidance to learn new technologies, share knowledge, and grow within the company and sector.

- Exposure to complex & challenging projects within an international context.

- A team of driven and passionate colleagues that strive for top quality