IT Process Automation Manager - ServiceNow Workflow Studio

Description :

Key Responsibilities :

Strategic Leadership :

- Develop and execute the organizations IT Process Automation roadmap.

- Identify automation opportunities to reduce manual workload and improve process accuracy.

Team Management :

- Lead, coach, and develop a team of automation developers and analysts.

- Assign tasks, manage project timelines, and ensure high-quality delivery.

Technical Oversight :

- Oversee the design, development, and deployment of automation solutions.

- Utilize tools such as ServiceNow Workflow Studio, scripting languages, and workflow orchestration platforms.

- Ensure adherence to security, compliance, and automation best practices.

Stakeholder Collaboration :

- Engage with IT operations, application teams, and business units to gather requirements.

- Communicate project status, issues, and value metrics to leadership.

- Present automation strategy, performance metrics, and ROI to executive stakeholders.

Continuous Improvement :

- Monitor performance of automation workflows and enhance scalability and reliability.

- Stay updated on automation, AI, and orchestration industry trends.

Required Qualifications :

- Bachelors/Masters degree in Computer Science, IT, or similar discipline

- 4+ years of hands-on automation experience

- 3+ years in a leadership or management role

- Proficiency in ServiceNow Workflow Studio or other ITPA tools