Description :

IT Process Automation Manager

Experience : 7-12 Years

Location : Chennai, Tamil Nadu, India

Role Overview :

The IT Process Automation Manager is responsible for driving automation initiatives across IT operations and business workflows.

This includes designing automation strategies, implementing scalable automation solutions, and optimizing existing workflows for efficiency and reliability.

Experience with ITPA tools especially ServiceNow Workflow Studio is a significant advantage.

The role demands a blend of technical depth, team leadership, strategic planning, and strong communication skills.

Key Responsibilities :

Strategic Leadership :

- Develop and execute the organizations IT Process Automation roadmap.

- Identify automation opportunities to reduce manual workload and improve process accuracy.

Team Management :

- Lead, coach, and develop a team of automation developers and analysts.

- Assign tasks, manage project timelines, and ensure high-quality delivery.

Technical Oversight :

- Oversee the design, development, and deployment of automation solutions.

- Utilize tools such as ServiceNow Workflow Studio, scripting languages, and workflow orchestration platforms.

- Ensure adherence to security, compliance, and automation best practices.

Stakeholder Collaboration :

- Engage with IT operations, application teams, and business units to gather requirements.

- Communicate project status, issues, and value metrics to leadership.

- Present automation strategy, performance metrics, and ROI to executive stakeholders.

Continuous Improvement :

- Monitor performance of automation workflows and enhance scalability and reliability.

- Stay updated on automation, AI, and orchestration industry trends.

Required Qualifications :

- Bachelors/Masters degree in Computer Science, IT, or similar discipline

- 4+ years of hands-on automation experience

- 3+ years in a leadership or management role

- Proficiency in ServiceNow Workflow Studio or other ITPA tools

- Strong scripting skills: Python, PowerShell

- Deep understanding of ITIL and enterprise IT systems

- Strong problem-solving, communication, and project management skills

Preferred Skills :

- Experience integrating AI/ML into automation workflows

- Knowledge of cloud platforms: AWS, Azure

- Understanding of networking fundamentals, cybersecurity basics, and virtualization (VMware, Citrix)

- Certifications: ITIL, ITPA tools, or relevant automation platforms

Communication :

- Ability to present automation strategies and ROI to leadership

- Ability to communicate risks, progress, and benefits clearly

Leadership Skills :

- Proven experience managing and mentoring automation engineers/analysts

- Strong stakeholder management and cross-team collaboration skills