IT Operations Manager - Vendor Management System

Responsibilities :

- Oversee all daily IT operations for a multi-site environment, ensuring the stability, integrity, and efficient operation of our information systems.

- Develop, implement, and enforce standardized IT policies and procedures to ensure consistency and security across all locations.

- Manage the complete IT procurement lifecycle for the entire organization.

- Identifying needs, evaluating options, negotiating with suppliers, and processing purchases of hardware and software.

- Lead, mentor, and manage a distributed team of IT consultants, fostering a culture of high performance, continuous learning, and excellent customer service across all offices.

- Direct vendor management activities, building strong relationships, and ensuring service level agreements (SLAs) are met and value is maximized.

- Serve as the final escalation point for complex technical issues affecting our consultants and client-facing operations.

- Drive strategic initiatives to automate and streamline IT processes, leveraging API scripting to boost efficiency for a remote workforce.

- Collaborate with practice leaders and office managers to understand their technological

needs and align IT strategy with business goals.

- Generate and present comprehensive reports on IT performance, project status, and team

productivity.

Requirements :

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- 5+ years of proven experience in IT Operations Management, preferably within a professional

services environment.

- Demonstrated experience in leading and managing a distributed or multi-site IT team.

- Strong expertise in IT procurement, vendor management, and contract negotiation.

- In-depth knowledge of IT infrastructure, including networking, hardware/software support,

and security principles for a mobile workforce.

- Exceptional organizational, project management, and leadership capabilities.

- Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

- Professional certifications (e. g., ITIL, PMP, CompTIA Network+).

- Advanced knowledge of scripting and automation using tools like Python or PowerShell.

- Familiarity with cloud infrastructure platforms such as GCP, AWS, or Azure and Google

Workspace, Mobile Device Management solutions.