IT Operations Manager

What You Will Do :

Infrastructure and System Operations :

- Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints

- Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks

Service Delivery & Incident Management :

- Own major incident management, including escalation paths, communications, and postmortems

- Track SLAs and KPIs for support responsiveness and system reliability

Security & Compliance :

- Ensure compliance with organizational policies and regulatory standards (e.g., HIPPA, PCI)

- Work with InfoSec to support audits, certifications, and risk mitigation plans

Vendor Management :

- Drive automation of manual processes (e.g., patching, provisioning, monitoring)

Budgeting and Asset Management :

- Manage IT operations budgets, procurement, and cost optimization strategies

- Oversee IT asset lifecycle: procurement, deployment, maintenance, and decommissioning

- Maintain accurate records for licenses, warranties, and support contracts

Strategic Input & Cross-Team Collaboration :

- Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs

- Support onboarding and offboarding processes with HR and other teams

What You Will Bring :

- Proven experience managing hybrid or cloud-native environments

- Strong understanding of networking, system administration (Windows/Linux), endpoint management, and cloud tools

- Hands-on experience with ITSM platforms (e.g., Jira Service Desk)

- Familiarity with compliance standards such as HIPAA, PCI-DSS

- Experience with security tools, patch management, monitoring tools, and automation frameworks

- Excellent problem-solving skills and the ability to lead incident response under pressure

- Strong communication and stakeholder management skills

- Experience working with global or distributed teams is a plus.