Department : IT & Systems

Location : Nariman Point

Reports To : Director / HOD

Role Overview :

We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.

Key Responsibilities :

Software Development & Zoho Ecosystem (80% KRA) :

- Oversee end-to-end software/application development projects using Zoho Creator and other development tools.

- Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.

- Define and implement SDLC best practices, ensuring structured design, development, and deployment.

- Manage a team of developers or external vendors to deliver scalable and secure solutions.

- Ensure proper code documentation, version control, and repository management (e.g., Git).

- Perform testing, debugging, and quality assurance before deployment.

- Collaborate with business teams to gather requirements, design workflows, and implement process automation.

- Maintain and enhance API integrations between Zoho apps and third-party platforms.

- Ensure data security, compliance, and role-based access across Zoho systems.

- Continuously explore and implement new Zoho features to improve operational efficiency.

- Conduct end-user training and adoption programs for new Zoho solutions.

- Monitor and optimize application performance, scalability, and user experience.

IT Infrastructure, Assets & Networking (20% KRA) :

- Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).

- Maintain and regularly update the IT asset inventory.

- Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.

- Ensure data backup, disaster recovery, and business continuity are in place.

- Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).

- Manage IT vendors, warranties, and licensing renewals.

- Provide IT helpdesk and user support for hardware/software issues.

- Document IT infrastructure, processes, and SOPs for future reference.

Key Skills & Competencies :

- Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).

- Proven track record in software/application development and automation.

- Knowledge of Deluge scripting, API integration, and custom functions.

- Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.

Qualifications :

- Bachelors/Masters in Computer Science, IT, or related field.

- 5- 8 years of IT experience with at least 3+ years in Zoho development & administration.

- Hands-on experience in custom app development, workflow automation, and integrations.

- Certifications : Zoho Creator Certified Developer (preferred)