IT Manager - System Administration

Minimum Requirements :

- Bachelors degree in Information Technology, Computer Science, or a related field.

- 8+ years of progressive IT experience, with a minimum of 3 years in a team leadership or managerial capacity.

Proven experience in :

- System administration (Windows/Linux).

- Active Directory & Group Policy.

- Google Workspace administration.

- Network infrastructure and firewall management.

- Endpoint management and IT support services.

- Strong understanding of security frameworks, especially ISO 27001, and regulatory IT compliance.

- Excellent leadership, communication, and troubleshooting skills.

Preferred Qualifications :

- Experience in financial services, fintech, or other regulated industries.

- Familiarity with public cloud platforms (AWS, Azure, or GCP).

- ITIL Foundation certification or similar service management framework.

- Exposure to endpoint management tools (e.g., Microsoft Intune, Jamf).

- Experience with SIEM tools or centralized logging (e.g., Splunk, ELK stack).

Key Responsibilities :

IT Operations & Team Leadership :

- Lead and manage the local IT team covering helpdesk, infrastructure, and systems functions.

- Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.

- Act as the final escalation point for technical issues and provide hands-on support when required.

- Oversee IT onboarding and offboarding; enforce access control policies and role-based permissions.

- Maintain an accurate inventory of IT assets, licenses, and configurations.

System Administration :

- Administer and maintain on-premise and cloud-based servers (Windows/Linux).

- Manage Active Directory, Group Policy, DNS, DHCP, and system patching.

- Maintain and support Google Workspace and Microsoft 365 services.

- Ensure system resilience through backups, regular testing, and capacity planning.

- Implement and manage device compliance, software deployment, and policy enforcement.

Network & Firewall Management :

- Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi?Fi, and VPNs.

- Manage enterprise-grade firewalls (e.g., Fortinet, Palo Alto, Cisco) and ensure secure perimeter configurations.

- Monitor network performance, resolve bottlenecks, and implement redundancy strategies.

- Coordinate upgrades, network segmentation, and secure remote access controls.

Cybersecurity & Compliance :

- Enforce corporate cybersecurity policies locally to ensure secure infrastructure and endpoints.

- Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), and patch management.

- Support internal audits and maintain compliance with frameworks such as ISO 27001.

- Assist in the development and execution of disaster recovery and business continuity plans.

- Log and respond to security events and coordinate with the global Security Operations Center (SOC).

Vendor & Procurement Management :

- Maintain relationships with local IT vendors, ISPs, and service providers.

- Oversee IT procurement, license renewals, and hardware/software budgeting.

- Ensure cost-effective operations while maintaining enterprise-grade service reliability.

Cross-Functional Collaboration :

- Work closely with global IT, DevOps, and Information Security teams on shared infrastructure and cloud initiatives.

- Provide insights into technology improvements from a local operational perspective.

- Report regularly on IT metrics, system performance, risks, and recommendations to senior leadership.