Role Profile : IT Manager

Job Description :

We are seeking a dynamic and experienced IT Manager to oversee the technology infrastructure and operations of our hotel. The ideal candidate will possess a strong blend of technical expertise and business acumen to drive technological advancements and ensure seamless operations

Role & responsibilities :

1. IT Infrastructure Management :

- Plan, implement, and maintain the hotel's IT infrastructure, including hardware, software, network systems, and telecommunications.

- Ensure optimal performance, reliability, and security of IT systems.

- Manage IT budget and procurement processes.

2. Technology Strategy :

- Develop and implement a comprehensive IT strategy aligned with the hotel's business objectives.

- Identify and evaluate emerging technologies to enhance operational efficiency and guest experience.

- Stay updated on industry trends and best practices.

3. Project Management :

- Oversee IT-related projects, including system implementations, upgrades, and integrations.

- Manage project timelines, budgets, and resources effectively.

4. IT Support :

- Provide technical support to hotel staff and guests.

- Manage the IT support team and ensure timely resolution of IT issues.

- Develop and implement IT support procedures and documentation.

5. Data Security :

- Implement and maintain robust data security measures to protect sensitive guest and hotel information.

- Conduct regular security audits and risk assessments.

- Ensure compliance with data privacy regulations.

6. Team Management :

- Lead and develop the IT team.

- Set clear goals and performance expectations.

- Foster a collaborative and innovative work environment.

7. Preferred Candidate Profile :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of 2 years of experience in IT management, preferably in the hospitality industry.

- Strong technical expertise in network infrastructure, hardware, software.

- Proven ability to manage IT projects and budgets effectively.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and meet deadlines.

Desired Skills :

- Experience with property management systems (PMS) and other hospitality-specific software.

- Knowledge of cloud computing and visualization technologies.

- Experience in implementing IT systems in a multi-site environment.