IT Lead - Infrastructure & Operations

Roles & Responsibilities :

The incumbent will be responsible for managing and enhancing the companys IT infrastructure, cybersecurity, and IT operations globally. This role will require a strategic leader with a hands-on approach to overseeing infrastructure design, network security, data privacy, and compliance. The IT Head will drive initiatives to maintain a secure, efficient, and scalable technology environment that aligns with Docerees business goals.

Key Responsibilities :

IT Infrastructure Management :

- Lead the design, implementation, and management of the IT infrastructure across Docerees global offices.

- Oversee IT systems, network architecture, hardware, and software procurement, and ensure optimal performance and uptime.

- Plan and execute IT modernization and digital transformation initiatives to support business growth.

Cybersecurity and Risk Management :

- Establish and maintain robust cybersecurity policies, frameworks, and controls to protect the companys data, systems, and intellectual property.

- Monitor, detect, and respond to cybersecurity threats, vulnerabilities, and breaches.

- Implement secure access controls, multi-factor authentication, and endpoint security measures to safeguard global IT environments.

Compliance and Data Privacy :

- Ensure compliance with global data privacy regulations, such as GDPR, HIPAA, and other applicable data protection laws.

- Support internal and external audits, ensuring adherence to regulatory and industry standards.

IT Governance and Strategy :

- Develop and execute the IT strategy in alignment with Docerees business objectives.

- Create and enforce IT policies, procedures, and best practices for global operations.

- Prepare and manage the IT budget, ensuring cost-effective solutions for infrastructure and security investments.

Vendor Management and Contract Negotiations :

- Build and manage relationships with technology vendors, service providers, and consultants.

- Negotiate contracts to achieve favorable pricing and terms for the company.

Team Leadership and Development :

- Lead, mentor, and develop a high-performing IT team across multiple geographies.

- Foster a culture of innovation, collaboration, and continuous learning.

Ideal Candidate :

- Bachelors or masters degree in information technology, Computer Science, or a related field.

- 10+ years of progressive experience in IT infrastructure, security, and operations, with at least 7 years in a senior leadership role.

- Strong experience in managing global IT environments, distributed teams, and multi-office setups.

- Administer and manage Azure Entra ID, Office 365 suite (Outlook, SharePoint, OneDrive), Azure Exchange, Microsoft Teams, Microsoft Intune, Windows Autopilot, and related services.

- Configure and manage SAML/Azure SSO integrations across enterprise applications.

- Ensure Office 365 compliance management, including audit readiness and data governance policies.

- Handle user onboarding and offboarding, ensuring secure and efficient account provisioning and deprovisioning.

- Oversee IT compliance frameworks, audit processes, and IT asset inventory management, attendance systems.

- Administer Jira, FortiGate firewalls and Wi-Fi, FortiGate EMS, antivirus solutions, and endpoint management systems.

- Provide network administration : routing, subnetting, VPNs, and firewall configurations.

- Support, patch, update, and troubleshoot Windows, Linux, and macOS environments, including applying vulnerability fixes and ensuring system security.

- Manage JAMF, ManageEngine Endpoint Central, and Assets Explorer for device and asset management.

- Provide configuration and basic administration knowledge for Highspot, HubSpot, and Gong platforms.

- Set up, manage, and troubleshoot Cisco and Polycom audio/video conferencing systems.

- Provide remote support for end-users, ensuring quick resolution of technical issues.

- Monitor IT systems and network for performance, security, and reliability, ensuring high availability.

- Collaborate with internal teams and external vendors to resolve issues and optimize systems.

- Working Knowledge of data privacy regulations (GDPR, HIPAA) and experience driving regulatory compliance.

- Strong project management, problem-solving, and stakeholder management skills.

- Document configurations, processes, and troubleshooting procedures for compliance and knowledge sharing.

- Ability to influence cross-functional teams and present technical information to non-technical stakeholders.

- Good Experience in driving GRC

Perks, Benefits & Culture :

- Competitive Salary Package

- Generous Leave Policy

- Flexible Working Hours

- Performance-Based Bonuses

- Health Care Benefits