Technology Strategy & Roadmap :

- Define and execute the IT vision and roadmap aligned with business growth and organizational goals.

- Drive adoption of emerging technologies (IoT, smart city solutions, AI, cloud, mobility).

ERP/CRM Implementation & Management :

- Lead deployment, customization, and integration of ERP/CRM systems (Salesforce, SAP, or equivalent).

- Ensure systems support project management, sales, customer engagement, and financial reporting.

Automation & Digital Transformation :

- Drive automation projects in real estate including BMS, surveillance, access control, Wi-Fi enablement, and smart facilities management.

- Partner with business leaders to identify digital opportunities for efficiency and customer experience.

Vendor & Partner Management :

- Evaluate, onboard, and manage IT vendors, service providers, and system integrators.

- Negotiate contracts to ensure cost optimization and service quality.

Project Planning & Delivery :

- Oversee end-to-end IT project management including scoping, budgeting, implementation, and timelines.

- Ensure timely delivery of IT initiatives with measurable outcomes.

IT Operations & Infrastructure Management :

- Manage internal IT operations including network, servers, storage, security, and business continuity.

- Ensure high uptime, data security, and compliance with industry standards.

Stakeholder & Customer Management :

- Act as a bridge between business teams and IT service providers.

- Ensure clear communication, effective problem resolution, and stakeholder satisfaction.

Leadership & Team Development :

- Build and mentor a high-performing IT team.

- Foster a culture of innovation, accountability, and customer-centricity.

Key Skills & Competencies :

- Proven experience in account management, vendor negotiations, and IT service delivery.

- Strong exposure to ERP/CRM (Salesforce/SAP/MS Dynamics) implementations.

- Knowledge of IoT, smart city solutions, BMS, and surveillance systems.

- Excellent communication, negotiation, and stakeholder management skills.

- Strong project management, budgeting, and multi-tasking capabilities.

- Strategic thinker with hands-on problem-solving approach.

Preferred Background :

- Candidates from IT services/products, retail, or system integrator backgrounds.

- Real estate technology experience is an added advantage but not mandatory.

- Engineering/IT graduate; MBA preferred.