Job Description :

Location : Bangalore

About the Role We are seeking a visionary and highly-motivated candidate to lead our IT Infrastructure Support & Operations Team with a strong emphasis on strategic partnership and team empowerment. The ideal candidate is a dynamic leader with a strong technical background, exceptional communication skills, and a proven ability to build, mentor, and hands-on with day to day nuances.

Your Mission :

Your mission is to elevate the IT Infrastructure and support function from a cost center to a strategic pillar of our organization. You will build and lead a team that doesnt just respond to issues but proactively anticipates business needs. You will be the force behind a world-class technology environment that empowers every employee to do their best work, drives innovation, and secures our position as a leader in the FinTech space.

Key Areas of Accountability :

1. Strategic Technology Leadership :

- IT Strategy & Alignment : Collaborate with senior leadership to develop and execute a forward-looking IT strategy that anticipates business needs and aligns directly with organizational goals.

- Innovation & Future Vision : Stay on the cutting edge of emerging technologies and industry trends to drive innovation and identify new opportunities for growth and efficiency.

- Vendor Partnership : Transform vendor relationships into strategic partnerships, ensuring services not only meet but exceed our organizational needs and defined contractual obligations.

- Leadership Representation : Publish IT metrics and represent the IT function in leadership and related IT committees

2. Visionary People Leadership :

- Team Building & Mentorship : Lead and mentor the IT team, fostering a culture of ownership, curiosity, and relentless improvement.

- Coaching & Development : Go beyond performance evaluations to actively coach team members, identify their professional development needs, and provide guidance to help them reach their full potential.

- Empowerment : Delegate responsibility and empower your team to take ownership of their work, encouraging them to think strategically and contribute to the bigger picture.

3. Secure & Resilient Infrastructure :

- Network Management : Oversee the design, implementation, and maintenance of network infrastructure. Ensure optimal performance, reliability, and security of network services.

- Enterprise Security & IAM : Champion our security posture by developing and managing robust Identity and Access Management (IAM) policies, implementing/managing security controls, and driving 100% compliance to security/regulatory requirements. Lead regular user access reviews to ensure permissions are appropriate and based on the principle of least privilege.

- Proactive Compliance : Ensure continuous compliance with relevant regulations and standards (e.g., ISO 27001 :2022, ITIL) through proactive audits and the development of clear IT policies and procedures.

- Risk & Vulnerability Management : Drive the enforcement of IT security policies and ensure regular patch management and updates to protect against vulnerabilities.

4. Operational Excellence & Business Enablement :

- Service Delivery : Oversee the day-to-day operations and service delivery, ensuring they are not just efficient but also consistently enhance user satisfaction. Monitor service level agreements (SLAs) proactively to address performance issues.

- Project & Change Management : Provide strategic oversight for all IT projects, ensuring they are delivered on time and within budget, with a clear focus on business outcomes.

- Incident & Recovery : Lead and champion incident response efforts for security breaches or system failures, and develop a robust disaster recovery plan to minimize downtime.

Desired Skills & Experience :

- Technical Expertise : 10+ years of experience in IT management, with a strong focus on access management, compliance, and network management.

- Strategic Acumen : Proven experience collaborating with senior leadership to align IT with organizational goals.

- Broking Infrastructure : Experience with setting up managing server-side and user-side Broking infrastructure (covering Trading systems, BCP / DR setup, Branch network, Dealer terminals, Exchange connectivity)

- IT Security : Understanding of the IT Security requirements emanating from SEBI and RBI, especially related to Broking and Internet Based Trading

- Framework Focus : A strong understanding of cybersecurity principles, risk management processes, and IT/security governance frameworks (e.g., COBIT, ITIL, ISO 27001).

- Leadership : A proven track record of building and managing successful teams and fostering a collaborative culture.

- Communication : Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

- Education : A Bachelors degree in Computer Science, Information Technology, or a related field is required.