Description :

About Intellismith.

At Intellismith, we power digital transformation for enterprises while closing the skills gap across India.

Since 2019, weve delivered innovative HR solutions, technology resource outsourcing, and talent acquisition for leading brands in BFSI, IT, and emerging industries.

Our expertise extends from scalable cloud services and AI-powered automation to secure, enterprise-grade IT solutions.

But our vision goes beyond technologywere committed to building Indias future workforce.

Our state-ofthe-art skilling and assessment platform connects young talent to industry-relevant training, bridging the gap between education, employability, and high-impact careers.

Why choose Intellismith?.

Proven partner for enterprise digital transformation and IT modernization.

Leading provider of technology outsourcing solutions in India.

Mission-driven company driving skills development and workforce readiness.

Collaborative, growth-focused teams across Noida, Chennai, Mumbai, and Bangalore.

Purpose of Job :

To manage post-contract IT governance by owning end-to-end SLA performance, vendor/partner governance, contract compliance, and management reporting, ensuring service delivery meets agreed standards.

Job Details :

Experience : 36 years of relevant experience in end to end contract lifecycle.

CTC Bracket : Competitive, aligned with industry standards.

Qualification : BE / B.Tech / MCA / BCA / MTech.

Location : Gurugram (WFO 5 days).

Notice Period : Immediate to 15 days (candidates with a notice period of less than 30 days are preferred).

Mandatory Skills :

- Hands-on experience in IT SLA management and performance tracking.

- Strong understanding of SLA validation, penalty/reward calculations, and service reviews.

- Experience in IT partner/vendor governance or managed services environment.

Skills Required :

- Good knowledge of IT contracts, contractual terms, and post-contract management.

- Experience working on or supporting RFPs and contract discussions.

- Strong Excel skills for reporting, data analysis, and SLA dashboards.

- Experience preparing management reports and performance dashboards.

- Comfortable interacting with clients, vendors, and internal stakeholders.

Roles & Responsibilities :

- Own end-to-end SLA monitoring, validation, and performance management post contract signing.

- Track SLA compliance, calculate penalties/rewards, and highlight service gaps.

- Conduct regular governance and performance review meetings with partners/vendors.

- Ensure adherence to contractual obligations and regulatory requirements.

- Prepare periodic SLA, KPI, and performance dashboards for senior management.

- Identify partner risks and escalate potential business or service delivery issues.

- Support audits and ensure timely closure of audit observations.

- Coordinate with internal teams to drive service improvement initiatives.