- Maintain high level of customer satisfaction.

- Develop an understanding of each customer's specific implementation and needs.

- Relay customer feedback to internal teams.

- Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.

- Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.

- Conduct root-cause analysis with engineering teams to make sure that issues are resolved.

- On-call work is required and will be compensated separately

You must have :

- University Degree

- 5+ years relevant experience.

- Fluent in English with excellent verbal and written communication skills.

- Must be able to articulate technical solutions to all audiences.

- Capable of clarifying unclear requirements for both internal and external stakeholders.

- Experience in debugging complex technical issues in a fast-paced work environment.

- Highly motivated and interested in customer support and customer satisfaction.

- Ability to learn quickly and to cope with ever-changing environments.

- Desire to learn new things and perform technology research & troubleshooting.

- Ability to work with multiple customers and situations simultaneously.

- Willingness to take ownership of internal projects focused on improving existing documentation or processes.

- Must be proficient in three of the nice-to-have technical skills below.