iSupportZ - Oracle Fusion Consultant - EPM/SCM Modules

Description :

Key Responsibilities :

- Provide day-to-day functional and technical support across EPM, SCM, FDI, and WMS modules.

- Analyze, troubleshoot, and resolve incidents, service requests, and production issues within defined SLAs.

- Perform impact analysis and root cause analysis for recurring issues.

- Gather requirements and support minor enhancements or configuration updates as needed.

- Coordinate with technical teams to implement changes and validate system functionality.

- Support end users with process clarifications, system navigation, and functional guidance.

- Conduct knowledge-sharing sessions and assist in preparation of training documents.

- Ensure smooth functioning of integrations and data flows, including FDI and cross-module processes.

- Monitor daily transactions, month-end activities, and system performance.

- Work closely with cross-functional teams, product owners, and technical resources.

- Provide periodic status updates, issue logs, and support documentation.

Required Skills & Experience :

- Minimum 6 years of experience in Oracle Fusion cloud applications.

- Strong functional knowledge in the following modules :

1. EPM (Enterprise Performance Management)

2. SCM (Supply Chain Management)

3. FDI (Financials Data Integration / Fusion Data Integration)

4. WMS (Warehouse Management System)

- Hands-on experience with configuration, setups, and support activities across modules.

- Experience in incident management, problem analysis, and SLA-based support environments.

- Good understanding of fusion reporting tools such as OTBI, BI Publisher, FRS, etc.

- Knowledge of integrations, data mapping, and data migration processes.

- Strong communication, analytical, and stakeholder management skills.