iSON Xperiences - System Administrator - VoIP

Description :

Job Position : System Administrator ( Voice ) (L1)

Location : Noida

Educational Qualification : Any Graduate / BE / B-Tech

Professional Qualification : MCSE/ MCSA Certified

Experience : Min 2-3 year

Job Description :

- Should have experience in configuration and troubleshooting high-end networks

- Excellent knowledge of VoIP and SIP

- Good experience in Free SWITCH

- Good knowledge of Linux

- Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,

- Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)

- Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc

- Good knowledge of sip, fail2ban & IPtables Should have experience in installation & configuration of Product

- Should have Good troubleshooting skills

- Excellent communication skill & should be able to communicate & write in English

- Good experience in Client Support

- Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN

- Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1, PRI, QSIG, and analog trunking

- Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management.

- Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers.

- Familiarity with SBC & application switches is big plus .

- Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc .

- Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc .

- Desirable skills and experience include, WebRTC .

- Hands-on knowledge of linux/unix commands .

- Energetic, self-motivated individual with excellent English communication skills .

- Customer management and engagement skills .

- Skill to connect and manage various stakeholders (external and/or internal).

- Strong telecommunications and IP networking background in troubleshooting and technical support

- Strong understanding of voip protocols like SIP, H232, MGCP .

- Advance knowledge of SIP based telephony architectures, Unified Communications

- technology Skills : Linux,Asterisk,pbx Opensips,Elastix,Trixbox,VOIP,SIP,H.323,MGCP,MPLS,

- Voice over IP,SS7,Technical Support,Customer Support,Technical Support Engineer,Voice Support

Required Experience :

- At least 2 year of experience in a call-center environment

- Knowledge and experience in using a dialer system of various makes and models in domestic business

- Know how on all Telecom resources like PRI, SIP Trunk, MPLS and VoIP.

- Basic statistics knowledge and ability to comprehend and analyze dialer-output data .

- Working knowledge of ACD, IVR, Logger, Various call reporting SWs.

- Knowledge of auto-dialer operation/concepts

- Understanding of database-design principles, data structures and optimizations

- Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Strong time management and the capability to execute multiple tasks and priorities in a dynamic environment.

- Excellent oral and written communication skills