Description :

Job Title : Lead - ServiceNow Portal Developer

Experience : Minimum 7 -12 yrs

Location : Chennai

Job Description :

We are looking for an experienced ServiceNow Application Developer with a minimum of 7 years of hands-on experience in developing, configuring, and customizing the ServiceNow platform to deliver scalable and high-quality solutions aligned with business requirements.

The ideal candidate should have strong technical expertise, excellent problem-solving skills, and the ability to work in fast-paced, deadline-driven environments.

Key Responsibilities :

- Design, develop, configure, and customize ServiceNow applications to meet complex business requirements.

- Build and support custom applications using ServiceNow App Engine and Studio.

- Develop and enhance ServiceNow Portals, including UI customization and performance optimization.

- Create and maintain business rules, client scripts, UI policies, Script Includes, workflows, and Flow Designer solutions.

- Work extensively with ServiceNow Workspaces, UI Builder, and Service Portal components.

- Implement and manage integrations using Integration Hub, REST/SOAP APIs, and third-party systems.

- Ensure best practices in code quality, security, performance, and maintainability.

- Participate in requirement analysis, technical design discussions, and solution architecture.

- Perform unit testing, debugging, and troubleshooting to ensure smooth deployments.

- Collaborate with cross-functional teams including business stakeholders, architects, and QA teams.

- Provide production support, enhancements, and documentation for deployed applications.

- Stay updated with ServiceNow platform upgrades, new features, and industry best practices.

Required Skills & Qualifications :

- Minimum 7 years of experience as a ServiceNow Application Developer.

- Strong hands-on experience with :

1. ServiceNow Portal Development

2. App Engine, Studio, and Scripting

3. Workflows, Flow Designer

4. UI Builder and Workspaces

5. Integration Hub

- Strong knowledge of JavaScript and ServiceNow scripting best practices.

- Solid understanding of the ServiceNow application development lifecycle.

- Ability to write clean, efficient, reusable, and maintainable code.

- Experience working in Agile/Scrum environments.

- Excellent problem-solving, analytical, and debugging skills.

- Strong written and verbal communication skills.

Good to Have :

- Exposure to Now Assist or Agentic AI capabilities within the ServiceNow ecosystem.

- ServiceNow certifications such as CSA, CAD, or CIS.

- Experience in performance tuning and platform optimization.

- Knowledge of ITSM, ITOM, HRSD, or CSM modules.