Key Responsibilities :

- Serve as the Technical Architect for the Microsoft Dynamics 365 CRM implementation within the M2O program.

- Provide technical expertise across CRM solution design, development, integration, and deployment.

- Collaborate with functional teams during workshops to perform gap analysis and support solution design aligned with business needs.

- Contribute to full lifecycle D365 CRM implementations, from discovery to go-live and support.

- Work closely with internal teams and external partners to ensure alignment with overall M2O IT strategy and roadmap.

- Validate requirements and proposed solutions from partners, ensuring alignment with business goals and technical standards.

- Design and implement scalable, maintainable solutions using Dynamics 365 CE, Power Platform, and Azure services.

- Ensure seamless integration with other enterprise applications, adhering to architectural best practices.

- Collaborate with stakeholders to plan and prioritize deliverables in a dynamic, Agile environment.

- Ensure proper governance and management of CRM environments, including solution deployment and configuration.

- Support data migration planning and execution using appropriate tools and strategies.

- Lead efforts for test automation, ensuring system quality and minimizing manual testing efforts.

- Promote continuous improvement, agile/lean delivery, and DevOps practices across the delivery lifecycle.

- Contribute to the definition and evolution of the overall M2O IT roadmap.

- Demonstrate leadership and stakeholder alignment skills to drive clarity, decision-making, and delivery success.