- Elicit and document business requirements for Salesforce applications by conducting interviews, workshops, surveys, etc. and obtain sign-off.

- Critically evaluate and rationalize information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs, reconcile conflicts and identify fit/gaps.

Solutioning :

- Identify best possible solution for the business requirements considering all possible system impacts and constraints.

- Closely work with Business and Development team in order to finalize and document functional solution

Testing :

- Document QA Test Cases

- Perform QA Execution

- Report QA Testing status

- Co-ordinate with Development Team for fixing of issues

- Co-ordinate with Business Team for UAT execution

Rollout/Release :

- Assist Business team during transition to new features release in Production

- Provide support to Development Team during rollout/release as applicable.

Expertise at :

- 5+ years of experience in Salesforce Business Analysis/QA

- Experience in Software Development Life Cycle

- Excellent in Requirement Analysis, Documentation, Solutioning, Test documentation & execution.

- Experience in working with Salesforce applications is required. Preferably in Community cloud applications.

- Experience in using SQL, SharePoint, and MS Office Tools

Behaviours & Aptitude :

- Very good written and spoken communication skills. Fluent in English

- Have a strong business analysis skill

- Build detailed functional document to represent business needs

- Ability to produce use case diagrams and UI wireframes

- Have a keen eye on spotting issues with the applications

- Proficient in critical thinking, impact analysis and problem-solving

- Ability to collaborate, communicate with and present to remote colleagues

- The ability to pay attention to detail, communicate well and be highly organised are essential

- Engage in multiple simple to complex initiatives simultaneously. Adheres to companies IT Governance processes (e.g. change management, communication plan, and release management)

- Be customer focused and a team player