Description :

Role : IR

Location : Bangalore

- Provide L2 support for international roaming operations, including troubleshooting and resolving roaming-related issues (e.g., SS7, Diameter, GTP, SIP).

- Manage and configure roaming systems, including steering of roaming, IPX/GRX, and signaling traffic.

- Perform roaming tests (e.g., IR.21, IR.35, IR.50, IR.60) and maintain quality assurance programs using tools like SIGOS, RIS, and Total Visibility

- Conduct root cause analysis (RCA) for roaming faults and ensure compliance with SLAs and roaming agreements.

- Liaise with roaming partners, vendors, and internal teams to resolve incidents and coordinate escalations.

- Support change management, capacity planning, and implementation of roaming services.

- Monitor performance KPIs, track operational metrics, and drive continuous improvement initiatives.

- Document incidents, configurations, and resolutions; maintain knowledge base and operational procedures.

- Provide coaching and guidance to junior team members and support knowledge sharing.

Required Qualifications :

- Bachelors degree in Telecommunications, Electronics, Computer Science, or a related field.

- Minimun 5 years of experience in international roaming, telecom core networks, or related L2 support roles.

- Proficiency with roaming protocols and technologies such as SS7, Diameter, GTP, SIP, LTE, VoLTE, and 2G/3G/4G/5G systems.

- Familiarity with GSMA IREG test cases and roaming quality tools (e.g., SIGOS, RIS)

- Strong analytical, troubleshooting, and problem-solving skills.

- Excellent communication and coordination abilities, including stakeholder and partner engagement