Integration Lead

Integration Monitoring Lead

As an Integration Monitoring Lead, you will manage a team responsible for monitoring, analyzing, and resolving integration and application support issues.

You will act as the escalation point for critical incidents, ensure SLA compliance, and work closely with cross-functional teams to maintain high system availability and performance.

Role :

- Lead and mentor a team of junior integration/application support analysts.

- Monitor, manage, and optimize integration platforms (Control-M, ETL, Middleware, etc.)

- Ensure 24/7 coverage and timely resolution of incidents through effective shift planning.

- Act as the primary escalation point for complex integration and application support issues.

- Coordinate with development, infrastructure, and business teams to resolve incidents.

- Drive continuous improvements in monitoring, automation, and reporting.

- Define KPIs for the support team and ensure SLA compliance with clients.

- Prepare documentation, runbooks, and training material for the team.

- Conduct post-incident reviews and ensure root cause analysis (RCA) is completed.

- Contribute to transformation initiatives to enhance system resilience and reduce downtime.

Technical Skills :

- 6-8 years of experience in Application Support / Integration Monitoring, with at least 2 years leading a team.

- Good experience with integration and scheduling tools (Control-M, ETL, Middleware, APIs).

- Good background in incident, problem, and change management processes (ITIL).

- Ability to lead a team in a 24/7 support environment.

- Excellent troubleshooting and analytical skills.

- Strong communication skills able to interface with technical and business stakeholders.

- Experience in performance monitoring, capacity planning, and automation of routine tasks.

- Enthusiastic, proactive, and able to drive continuous service improvement.