We are seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+ years of business analysis experience in Commercial Property & Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration solutions.

ROLE RESPONSIBILITIES :

- Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.

- Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.

- Provide support to workflows and provide expert knowledge on all workflow designs.

- Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

- Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.

- Build strong relationships within the business units and support functions to understand the business needs.

- Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.

- Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.

- Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.

- Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS :

- 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.

- Experience with GuideWire Policy Center is preferred.

- Experience with integration to external systems.

- Strong experience with policy administration solutions.

- Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.

- Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.

- Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.

- Experience with visualization tools is beneficial.

- Candidate has experience with troubleshooting system issues.

GENERAL QUALIFICATIONS :

- Possess strong verbal and written communication skills.

- Possess excellent problem-solving and analytical skills.

- Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.

- Team player who works well with technical and business resources.

- Must be able to see tasks through to completion without significant guidance.

- Possess Personal time management skills and ability to meet individual and team deadlines.

- Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.

- Experience with SharePoint, UI mockup tool.