This is both a hands-on and strategic role, requiring deep technical expertise, strong consulting skills, and the ability to influence senior stakeholders while mentoring technical teams.

Key Responsibilities :

Pre-Sales & Consulting :

- Engage with clients to understand business processes, pain points, and desired outcomes.

- Craft scalable technical blueprints considering security, integrations, and future scalability.

- Develop POCs and solution demos that showcase ServiceNows value proposition.

- Support proposals with effort estimates, cost models, and delivery timelines.

Implementation & Delivery :

- Lead the technical delivery of complex ServiceNow projects from inception to go-live.

- Oversee module configurations, customizations, and cross-platform integrations (ITSM, ITOM, HRSD, CSM, GRC, SecOps, etc.

- Design and deliver integrations using Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC, etc.

- Resolve complex technical challenges, guiding development teams (onshore/offshore).

- Ensure risk and quality standards are met throughout the delivery lifecycle.

Post-Implementation & Support :

- Provide knowledge transfer and training to customers and support teams.

- Continuously monitor performance, optimize workflows, and recommend enhancements.

- Stay updated with new ServiceNow releases, best practices, and emerging technologies.

Additional Leadership Contributions :

- Support sales pitches and client presentations.

- Work with GTM and marketing team to provide the relevant details

- Mentor junior architects and technical consultants.

- Collaborate with ServiceNow, product vendors, and strategic partners.

- Lead and develop best practices, frameworks, and reusable accelerators.

Challenges & Expectations :

- Managing the complexity and breadth of ServiceNow functionalities.

- Addressing diverse and evolving client needs with tailored solutions.

- Overcoming integration challenges with enterprise environments.

- Balancing business priorities, technical feasibility, and budgets.

- Continuously upskilling to keep pace with ServiceNow releases and industry trends.

Skills & Qualifications :

- Proven track record as a ServiceNow Solution Architect delivering enterprise-scale projects.

- Strong hands-on expertise across multiple ServiceNow product suites.

- Certified ServiceNow System Administrator & Certified Implementation Specialist in at least two modules.

- ITIL Foundation (v3 or v4) certified.

- Proficient in scripting (JavaScript, CSS, AngularJS) and ServiceNow development components (Flows, Business Rules, Client Scripts, UI Actions, Widgets, UI Pages).

- Deep integration expertise (Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC).

- Experience in agile and traditional delivery methodologies.

Key Attributes :

- Strong communicator and influencer with C-level engagement skills.

- Strategic thinker with hands-on problem-solving ability.

- Resilient, adaptable, and committed to delivery excellence.

- Passionate about innovation and continuous improvement.

Preferred Certifications :

- ServiceNow Certified Implementation Specialist (multiple modules)

- ServiceNow Certified Technical Architect or Master Architect

- ITIL Foundation or equivalent process framework certification.