- Customization & Integration : Customize BMC Remedy applications to meet specific customer requirements. Collaborate with cross-functional teams to integrate Remedy with external systems using web services, REST APIs, and other integration methods.

- System Administration : Upgrade Remedy AR Server and Remedy Mid-Tier server with the latest patches to ensure smooth operation and optimal performance.

- Install and configure BMC Remedy v9.x (or later versions) in a clustered, high-availability environment.

- Security & Authentication : Implement and configure Single Sign-On (SSO), RSSO (Remedy Single Sign-On), and LDAP plugins for robust authentication and security.

- Troubleshooting : Utilize deep knowledge of the ARS platform for log analysis, troubleshooting, and resolving complex Remedy-related issues.

- Consulting & Support : Provide consulting services to clients, delivering Proof of Concepts (POCs) and supporting pre-sales activities. Be willing to participate in consulting engagements, which may include shift work, on-call support, and occasional travel.

- Disaster Recovery : Contribute to the setup and maintenance of comprehensive disaster recovery plans for Remedy.

Required Technical Skills & Qualifications :

Experience :

- Hands-on experience in BMC Remedy development and administration.

- Expertise in BMC Remedy applications, including Remedy AR System, ITSM Suite, and CMDB.

- Proven experience with integrating Remedy using RESTful and SOAP web services.

- Strong knowledge of SQL for database interactions. Experience with JavaScript and other scripting languages for automation and customization.

- Solid understanding of system architecture, especially in clustered and high-availability environments.

- Experience with SSO, RSSO, and LDAP integration.

Soft Skills : Excellent problem-solving, communication, and client-facing skills.