- Lead the Site reliability engineering team.

- Layout schedule and shift plans for the team.

- Manage tickets and allocate tasks for team members.

- Work collaboratively with peers and management.

- Ensure transparent communication with the customer.

- Provide direction and assistance to team members.

- Record and track team SLAs and workflows.

- Ensure that the monitoring systems and procedures are aligned with industry best practices, regulatory requirements, and security policies.

- Implement metrics-driven processes to ensure service quality.

Skill Set :

- Knowledge in monitoring tools such as Zabbix, Nagios, etc.

- Knowledge/experience in ticketing systems such as Zoho Desk /JIRA etc.

- Strong problem-solving skills, particularly in investigating and analyzing recurring issues.

- Hands-on knowledge of Linux fundamentals, System administration, scripting, performance tuning, etc.

- Strong problem-solving skills and ability to think under pressure.

- Basic knowledge of cloud environments such as AWS, Azure, Google Cloud, etc.

- Basic knowledge of networking, routing and switching.

- Communication and documentation skills.