Technical Lead is responsible for architectural support of the Service Management product/tool suite. Rapidly develop application on the ServiceNow platform, applying innovative technical solutions to eliminate manual working.

Roles & Responsibilities :

- Lead all technical aspects of project delivery and solution delivery including : Application UI Configuration, Workflow Configuration

- Design, configure and customize Service Now platform for client to implement/sustain the following modules Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.

- Integrate Service Now with other corporate applications via web services, mid server, email etc.

- Development of required client specific custom reporting

- Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)

- Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform

- Be a key member of the overall implementation project team

- Prepare all client facing and internal deliverables that are technology related

- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Must Have Soft Skills :

- Proven experience in leading development and implementation of Service Now solutions.

- Advanced exposure to scripting on Service Now platform Glide, Jelly, AJAX etc.

- Experience with integration using Web Services, middleware etc.

- Multiple end to end Service Now implementation exposure.

- Proven experience working with other SAAS solutions/platforms.

- Experience with Web Technologies (XML, HTML, JavaScript, XSL, Web Services, etc.)

- Able to Read and understands XML schemas

- Solid understanding of SaaS, client server architecture, SOA and web services concepts

- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

- Strong communication skills (both written and verbal)

- Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity

EDUCATION / CERTIFICATIONS :

- At least 1 deployment/administration of ServiceNow implementatio