- To thrive in this role, you have experience in implementing and maintaining cloud-based Salesforce CRM solutions (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment.

- The ideal candidate is versed in Salesforce product solution design, development, with a penchant for user experience.

- You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.

- Expertise in Salesforce Service Cloud, Experience Cloud, and Einstein.

- Salesforce Administrator, Service Cloud Consultant and Architect certifications are mandatory.

- Other Salesforce certifications such as data architect, solution architect is a big plus.

- Deep understanding of Salesforce data architecture, roles, profiles, permission sets, and sharing rules.

- Proven track record of designing and implementing complex Salesforce data models.

- Experience integrating Salesforce with third-party applications and other enterprise systems.

- While working with emerging technologies, you understand the balance between experimentation and execution and you leverage data to drive your decision making in both domains. You inspire teams with a clear vision and execution plan for complex initiatives while encouraging your teams to start new initiatives to innovate and explore new ways of doing things.

- Experience in Human Capital Management is a plus.