Infosys - Site Reliability Engineer - Monitoring Tools

Skills Required :

- Strong hands-on understanding of SRE principles including reliability engineering, observability, scalability, and automation.

- Proven experience with monitoring and logging platforms such as Dynatrace, Splunk, Prometheus, Grafana, and similar tools.

- Solid understanding of incident management, problem management, and change management with real-world ITIL application experience.

- Strong troubleshooting skills across operating systems, networking, applications, databases, and cloud infrastructure layers.

- Hands-on experience working with Kubernetes and OpenShift production environments.

- Good understanding of CI/CD pipelines, release processes, and production deployment activities.

Job Description :

- Improve operational hygiene by continuously enhancing alerts, dashboards, documentation, and on-call readiness processes.

- Perform incident triage and Root Cause Analysis (RCA) for recurring and complex production issues.

- Drive preventive and corrective actions based on incident trends, reliability insights, and operational

analysis.

- Update and maintain runbooks, SOPs, SLOs, SLIs, and error budgets.

- Identify opportunities to improve MTTA, MTTR, system availability, reliability, and scalability.

- Collaborate with Development teams to ensure reliability considerations are embedded into application design and release cycles.

- Support deployment activities and post-release validation processes to ensure production stability.

- Drive operational excellence initiatives by improving alerts, dashboards, documentation, and operational

processes.

- Monitor production systems proactively and ensure quick resolution of critical incidents.

- Work closely with cross-functional teams for troubleshooting and issue resolution.

- Mentor junior engineers and guide them during incidents, troubleshooting activities, and operational

support tasks.