Job Description :

We are looking for an experienced ServiceNow HRSD professional with strong expertise in implementing, customizing, and supporting ServiceNow Human Resources Service Delivery solutions.

The candidate will work with HR and technology stakeholders to design and deliver scalable HR service-management solutions.

Key Responsibilities :

- Design, develop, configure, and implement ServiceNow HRSD solutions.

- Work on HR Service Delivery modules including HR Case Management, HR Services, Employee Center, HR Knowledge Management, and HR workflows.

- Translate HR business requirements into scalable ServiceNow technical solutions.

- Configure HR services, case types, workflows, catalog items, forms, notifications, and approvals.

- Develop and maintain business rules, client scripts, UI policies, UI actions, script includes, and other ServiceNow components.

- Configure integrations between ServiceNow HRSD and enterprise applications.

- Work with REST/SOAP APIs and integration technologies.

- Implement employee self-service capabilities through Employee Center.

- Configure HR knowledge bases and HR-related workflows.

- Troubleshoot application, workflow, integration, and platform issues.

- Ensure solutions follow ServiceNow development and security best practices.

- Perform code reviews and technical design reviews.

- Lead development activities and provide technical guidance to junior developers.

- Collaborate with HR, business analysts, architects, testers, and other technology teams.

- Support ServiceNow upgrades, releases, enhancements, and production issues.

- Prepare technical documentation and solution design documents.

Required Skills :

- 8 - 12 years of ServiceNow development/implementation experience.

- Strong hands-on experience with ServiceNow HRSD.

- Strong knowledge of HR Case Management and HR Service Delivery.

- Experience with Employee Center/Employee Service Center.

- Strong JavaScript knowledge.

- Experience with Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Workflows.

- Experience with ServiceNow integrations using REST/SOAP APIs.

- Good understanding of ServiceNow platform architecture and security.

- Experience with ServiceNow upgrades and production support.

- Strong troubleshooting and problem-solving skills.

- Experience leading technical discussions and development teams.

- Excellent communication and stakeholder-management skills.

- Preferred : ServiceNow HRSD certification and experience with enterprise HR systems such as Workday, SAP SuccessFactors, or similar platforms.