Job Title : Microsoft Dynamics Developer

Employment Type : Full Time, Permanent

Position Location : Hyderabad

Reports to : Delivery Head

Qualifications : BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field

Total Experience : 4+ years

Working Model : Hybrid

Organization Brief :

CapTech (www.captechconsulting.com) is a U.S.-based technology and management consulting firm and part of the Markel Group (NYSE : MKL), a Fortune 500 family of companies. We help leading organizations design, build, and modernize digital products, data platforms, and customer experiences that create measurable business impact.

Our Global Capability Center (GCC) in Noida/Hyderabad, operated by RDSolutions India (also a Markel Group company), extends CapTech s consulting excellence through world-class engineering, analytics, and innovation capabilities delivered from India.

About The Role :

The Microsoft Dynamics 365 Developer is responsible for delivering end-to-end technical support, configuration, and development within the Dynamics 365 ecosystem. This role ensures stability, performance, and continuous improvement of the application environment.

You will collaborate closely with business analysts, functional consultants, and other developers to deliver scalable and efficient solutions across CRM and ERP modules.

Primary Responsibilities :

- Develop and customize Dynamics 365 applications (Customer service, contact center) to meet business requirements.

- Implement custom plugins, workflows, Power Automate flows, and business rules.

- Build and maintain PowerApps, Power BI dashboards, etc. and integration within the Power Platform and external system.

- Develop and maintain custom APIs, web services, and data integrations with external systems using C#, .NET, and Azure services.

- Support Microsoft Dynamics 365 applications

- Collaborate with functional and technical teams to gather requirements

- Troubleshoot, debug, and optimize existing Dynamics 365 solutions for performance and scalability.

- Ensure compliance with Microsoft best practices, coding standards, and data security guidelines.

- Stay updated on the latest Dynamics 365, Power Platform, and Azure features to recommend enhancements and innovations.

Knowledge and Skills Requirement :

- Dynamics 365 CE/CRM configuration, customization, and environment management.

- Deep knowledge of Power Platform (Power Apps, Power Automate, Dataverse etc).

- Experience using DevOps tools (Azure DevOps, Git, CI/CD pipelines)

- Hands-on experience with .NET, JavaScript, Plugins, APIs, Dataverse SDK.

- Experience of Azure services, logic apps, Azure functions, and security best practices.

- Experience with performance tuning, system monitoring, and telemetry tools.

- Familiarity with ServiceNow or similar ITSM tools.

Qualification :

- Bachelors degree in computer science, Information Technology, or related field.

- 4+ years of experience with Microsoft Dynamics 365 CE/CRM technical support or development.

- Microsoft certifications in Dynamics 365, Power Platform, or Azure.

- Experience with enterprise-grade integrations and middleware platforms.

- Exposure to ITIL processes, SLA-based support, and change management.

Why Join US :

- Be part of a Fortune 500 global enterprise known for innovation, integrity, and long-term growth.

- Join a Global Capability Center that combines the energy of a startup with the stability of a global brand.

- Collaborate with U.S.-based consulting teams on cutting-edge, enterprise-scale projects.

- Work in a hybrid environment that promotes learning, craftsmanship, and career growth.