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Job Description

Skills : Service Delivery Manager with L1/L2 support.


Experience Required : 5+ years.


Responsibilities :


- Applying IT project management methodology and appropriate frameworks.


- Developing Requests for Proposals (RFPs) for third-party installers.


- Initiating, planning, executing, and closing all project deliverables successfully.


- Managing overall project planning, execution, and delivery, including defining scope, roles, tasks, milestones, budgets, and success measures.


- Developing project estimates and plans for end-to-end execution.


- Ensuring business requirements are accurately and completely captured.


- Creating and maintaining project documentation.


- Facilitating day-to-day coordination while adhering to standards and sponsor expectations.


- Acting as a liaison between assigned project resources and key stakeholders.


- Ensuring project closure, including lessons learned and required documentation.


- Tracking project status and managing issues and risks, including monitoring progress/quality and issue resolution.


- Assessing gaps and developing action plans to address them.


- Monitoring financial delivery and issue management processes.


- Promoting and monitoring compliance activities with audit and information policies.


- Developing robust project risk management plans to ensure timely delivery, testing, and commissioning without impacting business continuity.


- Reviewing and following through on action items from design/construction meetings.


- Reporting project progress to the leadership team.


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